Cancellation & Refund Policy

1. Cancellation Policy

You may cancel your HyperNeural subscription at any time through your account dashboard or by contacting our support team at support@hyperneural.in.

• Monthly subscriptions: Cancel anytime. Access continues until the end of your current billing period.
• Annual subscriptions: Cancel anytime. No refund for unused months unless specified below.
• Trial periods: Cancel during trial to avoid charges. No refund needed as no payment is collected during trial.

2. Refund Eligibility

We offer refunds under the following circumstances:

• 30-Day Money-Back Guarantee: If you're not satisfied within the first 30 days of your initial subscription, we'll provide a full refund.
• Service Unavailability: If our services are unavailable for more than 48 consecutive hours due to issues on our end.
• Billing Errors: If you were charged incorrectly or multiple times.
• Feature Not Delivered: If a promised feature is not delivered within the agreed timeframe.

3. Non-Refundable Items

• Custom development or consulting services after work has commenced
• Setup fees and onboarding charges
• Third-party services or integrations purchased through our platform
• Partial months of service (except as noted in the 30-day guarantee)

4. Refund Process

To request a refund:

1. Contact our support team at support@hyperneural.in with your refund request
2. Provide your account email, subscription details, and reason for refund
3. We'll review your request within 2-3 business days
4. If approved, refunds are processed within 5-10 business days to your original payment method

5. Partial Refunds

Partial refunds may be issued at our discretion for special circumstances, such as service degradation or partial delivery of promised features.

6. Contact Us

For questions about our refund policy, please contact us at: